Residential Property Owners Optional Extras (Emergency Assistance)

Residential Property
Optional Extras (Emergency Assistance)

Summary of Cover

An approved contractor will come to the rented property and make emergency repairs if the property is affected by an unforeseen domestic emergency. The policy will pay up to £500 for all contractor’s costs & charges and parts & materials used relating to the same emergency.

Our cover includes all the following domestic emergencies:

  • The complete breakdown of the heating system
  • Plumbing and drainage problems
  • Damage which affects the property’s security, including locks and windows
  • Repair of the toilet (if this is the only toilet in the property). Cover includes the breakage or mechanical failure of the toilet bowl or cistern resulting in loss of function providing there is no other working toilet in the home.
  • Loss of the power supply
  • Lost keys
  • Vermin infestation. Vermin causing damage inside the property or a health risk to the tenant(s)
  • Alternative accommodation costs. Cover is provided for overnight accommodation costs (including transport there) following a property emergency which makes the property unsafe, unsecure or uncomfortable to stay in overnight
  • Accommodation costs not exceeding £500


  • The premiums for Emergency Assistance are at £69 plus IPT