We pride ourselves on offering the very best service that we can through our dedicated and highly experienced underwriting team. We always aim to be your helpful and trusted insurance partner, and to be there when you need us.
Duncan works closely with the Senior Management Team to drive the growth and strategic development of Commercial Express.
His focus is to establish the long term vision of the company and ensure the right people are recruited for the job and thereby deliver our promise to our agents. Duncan is an entrepreneur with a passion for business, whose qualities include leadership, forward thinking and determination.
Kellie has worked in the insurance industry for over 26 years, starting at General Accident in personal lines underwriting. Her career has spanned personal lines, commercial lines underwriting, claims and credit control with Norwich Union, Aviva, Crawfords and Axa. Her passion is leading her team to provide an exceptional service to our customers. She is also currently studying for her DIP CII.
Kristian has over 15 years’ experience working within the insurance industry. Kristian oversees our team of Account Managers and his passion has always been to invest quality time in people, to drive growth and achieve record numbers. Kristian’s goal is to deliver productivity and performance, whilst ensuring the personal approach and high levels of service remain.
Tom previously held the position of Regional Trading Underwriting Manager with Arista. With over 17 years experience in the insurance industry, having also worked for AIG. Tom has joined during a time of significant growth and investment for the company. During his career Tom has built up a wealth of knowledge, performing numerous roles within the industry. He believes strong leadership is vital to the success of an insurance company and is very important to him. Communication is a must also, and he likes to try and create a collaborative and open environment as this will lead to a place where people will want to work and develop their own careers and inspire new ideas and direction.
Over the course of his 20 year career, Phil has worked in claims, underwriting and broking. He specialises in building and maintaining useful relationships and providing solutions quickly and effectively. As Senior Account Manager at Commercial Express, Phil is responsible for relationship management and agency development in South West, Northern Ireland and South Wales.
Paul began working in insurance in 1989 and moved over to Commercial in 2005 after a collective 13 years’ with Zurich. Life as a BDM started when he first joined Commercial Express in August 2009, covering a panel of over 300 agents, progressing to Senior BDM before moving on in May 2014. Paul rejoined Commercial Express in January 2016. Paul most enjoys the freedom and flexibility to develop his agents, to manage and maintain them in line with their goals and requirements as a CE Account Manager.
Angela has been working within the insurance industry nearly 14 years’. She started at Zurich on the package team as a trainee Underwriter and quickly progressed to Commercial Underwriter, dealing in package (SME) and Commercial Combined. She then moved from Zurich to One Commercial which is an MGA, dealing in similar products but extending this to CAR and Fleet. Her role within CE will be Account Manager for NI, the role sounded really interesting and challenging to Angela. She is really looking forward to working with new colleagues and focusing on all the NI agents.
Ian Barnett has been in the insurance industry for 15 years. He has a wealth of experience in managing and developing both existing and new broker agencies, having worked at Bollington Underwriting and Personal Assurance. Ian was drawn to working with Commercial Express because of the company’s ambitious growth plans that value staff and clients.
Phil Caffery brings 20 years of insurance industry experience to the table. Having previously worked at both Aviva and Towergate, he understands agency relationships and development. Phil has joined Commercial Express as the Account Manager for the Midlands and east of England, having been drawn to the role due to the company’s empowerment of the staff.
Mark has worked in the industry for 16 years and has worked in both the composite and Lloyds market. Previously he was an Underwriting Development Specialist for Legal & General, but more recently a Household Underwriting Manager for Canopius and later KGM. His role at CE will include product development and review, account analysis, review and development and underwriting support to the wider business. He wanted to work for CE because of our great platform, with a lot of potential for growth he wants to bring his expertise and experience in order to support this. Mark also wants to gain experience and a better understanding of commercial lines.
A former insurance broker, John specialised in underwriting for Property, SME and Catering. John is a keen communicator who brings a cheerful approach to business and the office. John believes the key to building long-lasting authentic relationships is good communication and finding solutions which benefit both parties.
Erin specialised in Commercial Combined underwriting and was renowned for her ability to build authentic and lasting partnerships with agents. Her previous industry-experience at Zurich gives her a methodical approach to underwriting and she continually strives to do her utmost to discuss needs and find effective solutions.
Louise has been working in the insurance industry for the last 20 years, her experience is largely in Technical Claims however since joining Commercial Express has thoroughly enjoyed the transition from Claims to Underwriting. Louise’s favourite part of her role is helping the development and growth of her department and ensuring that we are offering a first-class service to our customers.
Simon looks after the day to day management of the Commercial Express underwriting team and has over a decade of experience in the industry. Simon has been with the company over 5 years’, previously in the role of the Senior Catering Underwriter, where his wealth of knowledge and flexible underwriting approach has contributed to the great success of the Catering, Event and Caravan schemes.
Luke began working in the insurance industry in 2005, previously working at Aon/Footman James and most recently The Insurance Factory. He brings both knowledge and experience to the underwriting team and enjoys speaking to brokers on a daily basis
Sally has over 13 years’ experience as a Commercial Underwriter and her technical knowledge is concentrated in Property Owners, SME, package and Commercial Combined. A team player, Sally always focuses on customer service. Sally enjoys the opportunity to work with a wide network of agents and the best part of her role is building effective working relationships by problem solving and finding solutions for customers’ insurance needs.
Warren has over 15 years’ experience in the industry. He’s a team player who strives to make our agents’ experiences with Commercial Express as straight forward as possible. Specialising in SME and Liability, Warren’s vast experience and sound knowledge of the market make him an essential part of the Commercial Express team.
Natalie has joined Commercial Express with a wealth of insurance knowledge, having previously worked at Aviva and Aspen. She has been in the industry for seven years and is now looking forward to achieving high level licenses. Natalie was drawn to working with Commercial Express thanks to the Gold Investors in People award.
Brook comes to us after 4 and half years’ of working at a successful Commercial brokerage. Brook’s experience of dealing with new business enquiries, and MTA’s across Property Owners, SME & Catering business makes him a great new addition to the underwriting team. Brook enjoys the fast-paced underwriting environment and building rapport with our agents, day in, day out.
Sarah has worked in Insurance for 7 years, beginning in personal lines in 2009 in Dublin for around 2 years and then moved to commercial insurance. Sarah has been working in the UK since July 2014 on package products. She became an underwriting technician in October 2014 covering Combined, Property Owners and Contractors. Sarah enjoys speaking to agents on a daily basis and her hope is to move on to become a Senior Underwriter at Commercial Express.
Chris has 28 years in the industry starting off in personal lines, but moved to commercial around 10 years ago. His speciality is in Commercial Combined, (inc motor trade combined), Package, Liabilities and Property Owners, both from a brokers and underwriters perspective. He is looking after new business, MTA’s and renewals at Commercial Express. He is looking forward to building relationships with brokers to ensure the best possible service is delivered.
Tom has over 5 years experience working in the insurance industry, including over 2 years experience in catering insurance. He is very passionate about providing a first class service and building successful relationships with agents. Tom is extremely approachable and encourages any agent to pick up the phone for any queries relating to his products.
Matt has more than 10 years of experience in the insurance industry, working at the likes of Footman James and Falcon Insurance. He was focused on a range of commercial products, motor trade, property and tradesman policies. Matt joined CE because he wanted to further his knowledge and transition into underwriting, whilst developing skills and understanding new policies.
With 7 years’ experience in commercial insurance, Camille is our go-to solution for Liability and SME policies. Her expertise in construction and higher risk trade liability insurance makes her an integral part of the Commercial Express underwriting team. Camille thrives on working in a fast-paced, varied and challenging work environment.
Richard has over 17 years’ experience in the industry working on SME and mid market products, mostly on Combined, Property and Liability Cover. Richard has joined Commercial Express to be part of a dynamic and expanding company. He is excited to learn from his colleagues and experience a new challenge.
Leigh Griffiths Cert CII has worked in the insurance industry for six years and has experience as a renewals executive. Having worked across products such as property owners, catering liability, package policies and many more, Leigh has extensive knowledge of the industry. He deals with new business, MTA’s, cancellations for property owners and any incoming broker queries.
Craig Powell has been part of the insurance world since 2012, with previous experience as a sales executive across catering, motor, event and fixed site insurance. Craig joined Commercial Express for a new and exciting challenge and will be focusing on catering, event and caravan in the underwriting service department.
Andrew has been in the insurance industry for over 3 years all within non-standard motor insurance. He started off as a new business sales agent, then a claims analyst, but has now been underwriting for the past year and a half. He has always been in non-standard motor insurance, by joining CE it gave him the opportunity to branch out into a new class of insurance.
Matt joins the team from Arthur J Gallagher and has over 4 years’ insurance experience including catering, tradespeople, commercial property and liability. He enjoys working with agents to ensure the best service is provided and building long lasting relationships.
Jason Haughton has been part of the insurance industry for five years, working previously at A-plan, Coversure and Gallagher. Jason’s roles have included dealing with residential property owners and car insurance, as well as being part of an SME team looking at tradesman, liability, commercial combined and professional indemnity insurance. He wanted to transition into underwriting and was impressed by the employee benefits offered by CE.
Karen specialises in Commercial Combined Insurance working previously for Zurich. Karen was drawn to Commercial Express because of its ambitious growth plans and feels it's going to be an exciting place to work.
Zarrar has worked in the insurance industry for over 14 years, writing a whole host of commercial insurance classes of business. He thrives on developing great relationships with our agents in order to deliver an MGA that offers a seamless journey, and at the same time providing great solutions for their clients.
Giuseppe was our first ever apprentice here at Commercial Express. Before he joined he was studying Medicinal Chemistry at the University of Liverpool. As an apprentice he spent time with every department gaining the knowledge to become an underwriter. He is also studying for his CII qualifications. He was interested by the company’s ambitious nature and growth over the last few years.
Jon Hill is our Digital Learning Manager, responsible for designing, creating and maintaining the eLearning courses found on CE Learning Online. Jon has over 20 years of experience in the insurance industry and for the past 10 years has specialised in Learning and Development. A qualified lecturer and CIPD member, Jon has now stepped out of the classroom to become an expert instructional designer. He brings a sense of humour and adventure to his courses to create memorable learning experiences.
Siân Hickman is our Learning & Development Specialist who spends her time delivering learning courses to brokerages via webinars and in person. Siân has more than a decade of experience in underwriting and insurance, and is passionate, enthusiastic and extremely knowledgeable. Siân enjoys meeting agents who she has dealt with for many years, giving them hints and tips on our products to make their day to day jobs easier when working with Commercial Express.
An experienced Finance Manager, Phil manages all of Commercial Express’ financial accounting, monitoring, reporting systems and personnel. Phil’s keen eye for detail and methodical approach to managing finance is motivated by his desire to manage efficient systems which develop our people and drive Commercial Express forward. Phil is responsible for reviewing and monitoring service standards to ensure procedure and actions are always in place.
Brontë has over 15 years’ experience in the Insurance industry with Commercial Express, originally employed in the Underwriting department. Brontë is able to utilise the experience and skills gained in supervising the accounts payable and accounts receivable function within the organisation and assists in providing timely, accurate reporting. Outside of work she enjoys spending time with her family and friends.
Victoria previously worked for Wolverhampton Wanderers F.C. Her day duty was working in the commercial department as an apprentice and on match nights where she worked in the hospitality suites. She then Joined Commercial Express in 2009, starting off as the office junior, then progressed through Agency onto accounts/finance role which she absolutely enjoys, and has been doing this for around 9 years. Her duties are using excellent communication skills, and attention to detail to ensure that all wholesale, Insurer accounts and accounts payable are kept in order. Hobbies include hiking on nature walks, spending quality time with family and friends. Victoria’s favourite thing about working at Commercial Express is building solid relationships with our brokers and any opportunity to help our charities.
Clare has been in the insurance industry for 29 years. Her career started in 1990 as an office junior at Footman James progressing through the departments into personal lines and classic car and bike insurance, she then moved to AON. Clare started with CE in 2013 to increase her knowledge of the commercial sector and has been working within the CE finance department for two and a half years. Clare enjoys building relationships with the brokers ensuring wholesale, insurer accounts and queries are kept in order and up to date.
Olivia has been working within the insurance industry for three years now. Starting off on a Business Administration Apprenticeship completing Level 2 and Level 3 in a successful commercial brokerage, Olivia has already gained a great customer service experience and will continue to learn and develop.
Helen has a wealth of insurance experience, with 24 years in the industry on both personal lines and SME products. Her responsibilities at CE include overseeing risk and compliance, and management of the Agency team. Helen was drawn to the CE value and vision to grow as a business and wanted to work for a company where she felt she could add worth. In her spare time, she enjoys long walks with her dog.
Administration assistant, Charlie, is an enthusiastic member of the Agency team. She responds to queries from brokers and sets up new agencies, all whilst providing outstanding customer service. As a sociable individual with retail experience, Charlie enjoys her role and interacts with a variety of different people.
Kylie is an integral part of the Agency team. As administration assistant, she provides excellent customer service to our brokers. With 14 years’ experience in the retail sector, Kylie is a people’s person and enjoys helping brokers. The best thing about working at CE, she says, is being part of a great team.