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Movo Partnership – Customer Service Provider of the Year & Schemes Partner of the Year – 2023

We were thrilled to announce that Commercial Express had won two prestigious awards at the Movo Partnership Conference 2023. We were awarded the Customer Service Provider of the Year and Schemes Partner of the Year awards, recognising our commitment to providing exceptional services to our clients.

The Movo Partnership Conference is an annual event that brings together professionals from the insurance sector to showcase their services, network with peers, and gain recognition for outstanding work. We were also nominated for the Insurer Partner of the Year award, which highlights our excellence in the industry.

Our Senior Key Account Manager, Paul Ingleby, won the Customer Service Provider of the Year award, which is a testament to his dedication to providing excellent service to clients. Paul said: “I’m honoured to have won the Customer Service Provider of the Year award. At Commercial Express, we always strive to provide the best service possible to our clients, and this award recognises that effort.”

Our Managing Director, Duncan Pritchard, expressed his pride in the company’s achievement: “Winning both the Customers Service Provider of the Year and Schemes Partner of the Year awards is an incredible accomplishment, and we are thrilled to have been recognised for our dedication to our clients. We would like to extend our gratitude to the Movo Partnership for hosting such a fantastic event and giving us these prestigious awards.”

Insurance Times MGA Initiative of the Year Winner - 2019

Insurance Times MGA Initiative of the Year Winner – 2019

Commercial Express celebrated after being honoured with a prestigious Insurance Times Award.

The team in attendance were presented with the accolade for MGA Initiative of the Year at the famed ceremony in London on 22 November.

The award itself was won in respect of the popular, market-leading eLearning platform for insurance brokers, CE Learning: Online. The award entry detailed how Commercial Express offers the perfect solution to bridging the skills gap with a wide range of courses covering insurance compliance, product awareness and business skills, enabling brokers to further develop their all-round knowledge and skill set.

Presented by comedian Greg Davies at the evening ceremony at the Grosvenor Hotel, the awards trophy was collected by Commercial Express digital learning specialist, Jon Hill.

Commercial Express were up against strong contenders in the innovation category, including ARAG, Geo Specialty. Manchester Underwriting Management and Q Underwriting.

The category is designed to recognise the outstanding achievements of the MGA community and the brief stated that judges looked for MGAs that can demonstrate how they have excelled in delivering an outstanding initiative.

Commercial Express Awards
Midlands Business Award for Customer Service 2017

Best Service Provider of the Year Winner – 2017

We were recognised for our commitment to providing excellent customer care by receiving the Midlands Business Award for Customer Service 2017, for businesses with a turnover of over £1m.

The Midlands Business Awards is a positive and dynamic major event in the business calendar for the whole of the Midlands region; providing a platform for any business, from any industry, and celebrating their success stories.

Commercial Express is committed to providing the very best service to customers at all times and are constantly monitoring and reviewing every step of the customer journey to ensure our high standards are consistently met.

Duncan Pritchard, managing director, said: “Our business is very digitally-focused but we strongly believe that when a broker does need help or information, they have experienced and knowledgeable underwriters at the end of the phone.

“Building strong, lasting relationships with our customers is at the core of everything we do. We’re delighted to have received this award.”

Midlands business award


Express and Star

Express & Star: Best Small to Medium Business 2017

Express & Star: Best Place to Work 2017

Midlands Business Awards

Midlands Business Awards: Entrepreneur of the year 2018

Midlands Business Awards: Midlands Innovation of the year 2020

Insurance Times Award Finalist 2019

Insurance Times: Excellence in professional development 2019

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MGAA MGA Initiative Award 2023