Compliance Manager

Salary Range £50,000 to £55,000

Are you ready for an exciting career opportunity? Commercial Express is looking for an experienced Compliance Manager to Join our thriving MGA Business!

About Us:

At Commercial Express, we are committed to actively seeking and hiring the best people…That’s because people are at the forefront of our Company, and at the heart of everything we do!

We are a successful and dynamic Managing General Agent. We ‘hold the pen‘ of our insurer partners, meaning we can underwrite the products/schemes for them. We then sell these products through our online trading platform through our network of 650 broker partners across the UK, our products combined with our consistent quality service demonstrate our commitment to build and maintain long-term relationships.

The Role:

  • Working closely with the Head of Risk & Compliance, you will support the delivery of the departmental business plan in line with the company strategy, by leading the Risk and Compliance team to achieve departmental objectives.
  • Building effective relationships within the business to ensure that an effective compliance culture is in place, promoting positive engagement and behaviours within Commercial Express, leading by example as a role model.
  • Development and enhancement of compliance processes in accordance with market practice to meet regulatory expectations, setting up and monitoring adequate and appropriate systems and controls to ensure that the firm meets its regulatory requirements.
  • Leading the development, implementation and maintenance of compliance policies and procedures.
  • Providing sound compliance advice to business stakeholders and escalating material compliance issues to the Head of Risk & Compliance on identification, with analysis of impact, criticality and remedial options.
  • Motivate your department to perform their duties to the highest level, achieve company KPI’s and Objectives by ensuring your teams are performing in line with agreed targets.
  • This role includes Line Management responsibilities.


  • Background working in an insurance environment, preferably for an MGA or Broker dealing with delegated underwriting authorities.
  • Demonstratable experience working in a compliance or conduct role.
  • Good knowledge of FCA Rules and Regulations.
  • A proactive ‘can do’ and flexible attitude. Be able to recognise priorities at short notice.
  • Champions the compliance culture.
  • Adherence to FCA principles and act as a role model for the company, leading by example.
  • Experience in people management, driving staff to achieve targets and goals.
  • Managing change effectively.
  • Experienced in the use of all Microsoft Office applications to an intermediate level.
  • Good analytical, and problem-solving skills.
  • Ability to build successful relationships with stakeholders.
  • Takes responsibility for own development.
  • Ability to innovate and improve processes to drive efficiencies.
  • Forward strategic thinking.
  • Excellent organisation skills.
  • Excellent verbal, written and listening communication skills.
  • Excellent judgement and decision-making.
  • Ability to use initiative and work well under pressure.
  • Analysis of management information.
  • Ability to present information/training by adapting content and tone to suit the audience.


  • Workplace pension scheme offering you flexibility of up to 16%.
  • Minimum of 27 days holiday plus bank holidays.
  • 1 paid volunteer day per year.
  • Hybrid working – flexibility to work from home combined with a number of days per week in our office on the Waterfront in Brierley Hill. Providing a fantastic work environment to drive our commitment to learning and development, innovation, and collaboration.
  • Health cash plan and virtual GP services.
  • Trained mental health first aiders and access to 24/7 employee assistance programme, offering a range of health and wellbeing, financial and counselling services.
  • Professional memberships funding options – as part of holding CII Chartered Insurance Underwriting Agent Status we offer a variety of funding options to support our people in achieving industry-standard qualifications.
  • Employee recognition awards and annual employee awards.
  • Staff social events throughout the year, including summer and Christmas parties.
  • Long service awards.
  • Free onsite parking.
  • Matched funding for charities.
  • Death in service benefit.
About The Risk & Compliance Team
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The Risk & Compliance team is integral to safeguarding Commercial Express’ integrity, reputation, and operational effectiveness. It has a crucial role in ensuring Commercial Express operates within the FCA regulatory framework, manages risks effectively and maintains high standards of corporate governance. The team are responsible for training our people and promoting awareness of regulatory compliance. Regularly testing internal controls through monitoring, investigation and auditing, whilst promoting high ethical standards and values throughout the organisation and for our customers.