Unlock Your Potential with an Apprenticeship at Commercial Express

Are you ready to kickstart your career and earn while you learn? Look no further than an apprenticeship at Commercial Express. We offer an exciting opportunity for you to gain valuable experience while working towards the coveted Certificate in Insurance qualification.

Why choose an apprenticeship with us?

Earn While You Learn: As an apprentice, you’ll earn a competitive salary while gaining valuable skills and knowledge. Start building your financial independence from day one.

Path to Permanence: Successful completion of our 18-month apprenticeship opens doors to permanent job opportunities. You’ll have the chance to become an integral part of our team and contribute to delivering excellent customer service to insurance brokers.

Hands-on Experience: As an Underwriting Technician Apprentice, you’ll play a vital role in our Commercial Express Underwriting team. Get ready to dive into the world of insurance and learn by doing. Your contributions will make a real impact.

Collaborative Learning: Through our comprehensive training and induction program, you’ll have the opportunity to build collaborative relationships with our internal stakeholders. Gain a deeper understanding of different departmental roles and how they contribute to our overall success.

Industry Insights: We’ll provide you with a solid understanding of the general insurance industry and product training on the schemes that Commercial Express specialises in. Expand your knowledge and become a trusted expert in your field.

At Commercial Express, we believe in investing in our apprentices. You’ll be supported by experienced professionals who are passionate about your growth and development. We’ll provide you with the guidance and mentorship you need to reach your full potential.

Apprenticeship Opportunities

2 x Underwriting Technician Apprentices

Salary starting at £18,000

Deadline is 19th July 2024. Please note that applications may close early if we receive a high volume of applications, so we encourage you to apply as soon as possible.

Here you can find out all about the CII Insurance Practitioner course which you will be studying alongside your Underwriting Technician Apprenticeship role. You will gain a grounding in basic insurance principles, including the regulatory environment and key disciplines of underwriting and claims.

Responsibilities of an Underwriting Technician Apprentice involve:

  • Diary management, of own training schedules and tasks.
  • Handling inbound/outbound telephone calls to assist the customer service levels of the department.
  • Perform data entry of insurance information into in-house systems including excel spreadsheets and internal platforms.
  • Involved in underwriter briefings and updates to help with understanding of department function and tasks.
  • Perform ad-hoc operational duties to support the Underwriting Department.
  • The aim will be to gain a Level 1 underwriting licence to assist the wider team with referrals and start to build external broker relationships.

Skills & Requirements


  • Computer literate in the use of Microsoft Outlook, Excel, Word, Teams.
  • Confidence to communicate effectively on the telephone.
  • Positive can-do attitude, keen to develop knowledge/skills.
  • Team player with high-level interpersonal skills.
  • Enthusiastic, strive to deliver excellent customer service.
  • Self-motivated to learn, achieve targets, and manage own timekeeping.
  • Good attention to detail, and focus on quality of work.


  • Minimum of Grade C/4 in GCSE maths and English, plus ideally 3 further GCSEs at minimum Grade C/4.
  • Working Monday to Friday, 9.00am to 5.30pm, 37.5 Hours per week.
  • Commitment to achieving Certificate in Insurance qualification within 18 months.
  • Due to FCA regulations, apprentices will be required to consent to basic finance and DBS checks. Commercial Express will arrange and pay for these checks.
  • Applicants must be 18 years old by September 2024 and have the right to work in the UK. There is no upper age limit.

Benefits for working at Commercial Express

  • Workplace pension scheme offering you flexibility of up to 16%.
  • Minimum of 27 days holiday plus bank holidays.
  • 1 paid volunteer day per year.
  • Hybrid working – flexibility to work from home combined with a number of days per week in our office on the Waterfront in Brierley Hill. Providing a fantastic work environment to drive our commitment to learning and development, innovation, and collaboration.
  • Health cash plan and virtual GP services.
  • Trained mental health first aiders and access to 24/7 employee assistance programme, offering a range of health and wellbeing, financial and counselling services.
  • Professional memberships funding options – as part of holding CII Chartered Insurance Underwriting Agent Status we offer a variety of funding options to support our people in achieving industry-standard qualifications.
  • Employee recognition awards and annual employee awards.
  • Staff social events throughout the year, including summer and Christmas parties.
  • Long service awards.
  • Free onsite parking.
  • Matched funding for charities.
  • Death in service benefit.

Meet our former apprentice and hear what she has to say

Kylie Corfield

I started my apprenticeship with Commercial Express when I was 30. I had done various retail and customer-facing roles throughout my career before then and wanted to completely change my career. I found working and learning at the same time to be a great way of gaining new skills and qualifications. I have now been with Commercial Express for 5 years, managing the agency day to day tasks. The people who work here are all warm and supportive, who care about developing their people. I am now looking to gain further development within the Insurance Industry with the help of Commercial Express.

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Privacy Policy:

1. Introduction

Commercial Express is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share personal information about you during the recruitment process in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

2. Information We Collect

We collect and process personal data about you when you apply for a job with us. This includes:

  • Personal Identifiers: Name, address, telephone number, email address, date of birth.
  • Professional Information: CV, cover letter, employment history, qualifications, skills, and references.
  • Identification Documents: Passport, driving license, or other identification documents.
  • Background Information: Information collected during background checks including criminal records and financial checks (where applicable and lawful).
  • Equal Opportunities Monitoring: Information about your gender, ethnic origin, sexual orientation, health, and any disabilities (may be used for monitoring and diversity purposes, only if provided voluntarily).

3. How We Use Your Information

We use the information we collect to:

  • Assess your skills, qualifications, and suitability for the role.
  • Carry out background and reference checks, where applicable.
  • Communicate with you about the recruitment process.
  • Maintain records related to our hiring processes.
  • Comply with legal or regulatory requirements.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract: Processing is necessary for entering into or performing a contract with you.
  • Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
  • Legitimate Interests: Processing is necessary for our legitimate interests, such as managing our recruitment processes, unless these interests are overridden by your rights and interests.

5. Data Sharing

We may share your personal data with:

  • Service Providers: Third-party service providers that perform services on our behalf, such as recruitment agencies, background check providers, Payroll, Pension and IT service providers.
  • Legal and Regulatory Authorities: Where required by law or regulation.
  • Professional Advisors: Such as lawyers and accountants.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

6. Data Security

We have implemented appropriate security measures to protect your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. If your application is unsuccessful, we may retain your personal data for a period of up to 12 months for consideration for future employment opportunities.

8. Your Rights

Under the GDPR, you have the following rights:

  • Access: Request access to your personal data.
  • Correction: Request correction of the personal data that we hold about you.
  • Erasure: Request erasure of your personal data.
  • Restriction: Request restriction of processing your personal data.
  • Objection: Object to processing of your personal data.
  • Data Portability: Request the transfer of your personal data to another party.

If you wish to exercise any of these rights, please contact us at HR@Commercialexpress.co.uk

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Data Protection Officer

Commercial Express Quotes Ltd
B1 Custom House
The Waterfront
Level Street
Brierley Hill

Telephone: 01384 473021

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address is:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page and. Please check back frequently to see any updates or changes to this Privacy Policy.