Thank you to everyone who took the time to share their views in our recent broker survey. We’re delighted to share that the overall satisfaction score has reached an impressive 8.52 out of 10 – a result we’re extremely proud of.
Your feedback is invaluable, and it plays a vital role in shaping the way we work. Based on what you’ve told us, we’re committing to implementing the following improvements by the end of 2025 to further strengthen our service and ensure we continue to meet – and exceed – your expectations:
- Knowledge & Underwriting – Continuing to develop our people with additional technical insight.
- Referral Process – Streamlining the process to reduce touchpoints and improve efficiency.
- Document Clarity – Enhancing visibility around policy excess, clauses, and claims notification processes.
- Comparison Documents – Reviewing and simplifying documents to make them more user-friendly.
- Property Owners Question Set – Working towards launching a new, improved version by year-end.
- Claims – Continuing to work with TPAs to deliver a market-leading solution.
Once again, thank you for your continued support and partnership. We look forward to delivering these enhancements and will keep you updated on our progress.
