We are pleased to share the results of our latest broker survey, and we want to take a moment to thank you for your valuable feedback. Your insights help us continue to improve our service and ensure we are meeting your needs. Our overall score (excluding the new claims service questions) has increased to 8.52, up from 8.40 in the last survey, and we are delighted to see that most of our scores have risen—particularly in areas relating to the service we provide. This is a demonstration of our ongoing commitment to continuous improvement.
Since our last survey, we have seen positive improvements across several key areas:
- Underwriting Service (Speed & Efficiency): 8.46 (previously 8.23)
- Underwriters (Knowledge & Helpfulness): 8.80 (previously 8.71)
- Product Quality (Policy Coverage & Competitiveness): 8.37 (previously 8.43)
- Online Platform – Assist (Ease of Use, Speed & Reliability): 8.37 (previously 8.26)
- Policy Documentation (Clarity & Accuracy): 8.63 (previously 8.67)
Additionally, we introduced two new questions regarding our insurers’ claims service:
We truly value your feedback, and your input directly influences our continuous improvements. If you ever have any suggestions, please don’t hesitate to share them via our feedback form below.
Thank you for your ongoing support – we look forward to continuing to work with you.
