Renewals are processed and issued 28 days prior to the policies renewal date. An email will be sent to your main renewals email address and you can also access these details online.

Once you have located the policy you will see a renewal entry, which will show as either Renewal Invited, Renewal Referred with CE or Renewal Referred with Agent.

If the status is invited you will be able to view the renewal terms in the Documents Tab.

If the status is referred this usually means underwriters need further information to consider the renewal. To see what information is required, go to the Journal Tab.

A renewal invitation will contain a Renewal Invitation Letter, and if it is a referral, then it will include a direct link to the policy. This will draw your attention to any policy or Insurer changes since the policy was incepted.

Renewals at CE do not automatically renew, and you will need to retrieve the policy and Hold Cover to secure the renewal with Commercial Express.

To Hold Cover please follow the process shown here. Once completed, the status of the policy will change to Policy.

You will also be able to see all your renewals due in the next 30 days from the Daybook once selected from the drop-down menu.