Commercial Express

The Value Added MGA

Siân Hickman talks underwriting, learning and 8 happy years with Commercial Express

DATE: 19/06/2019


As part of the Commercial Express 20th birthday celebrations, we spoke to some of the company’s long-serving, key employees for a series of features.

Eight years ago, Siân Hickman walked through the doors of Commercial Express. It was 2011 and she was beginning a new role as an underwriter, excited to be joining a company with so much potential. Siân has seen evolvement, introductions of new technology and an expanding workforce. Her journey is one of progression, as she has established herself within different departments across the business.

“I started off as an underwriter,” said Siân.

“I then became the underwriting team leader, before moving over into learning and development. I’ve had a busy 8 years within the company. After applying for the job as an underwriter, I was given the opportunity to develop and move into other areas of the business.

“With this I gained a great knowledge of Commercial Express. Due to the company taking a chance on me, I now have a career and not just a job.”

Training and progression is important for the employees of Commercial Express. Siân is currently working towards her CIPD level 3 diploma in learning and development practice. She has received various elements of training throughout her career, and still focuses on increasing her knowledge.

“There has been huge growth in the company,” said Siân.

“When I started, the underwriting team consisted of two people for all new business, renewals and mid-term adjustments. We now have a team of 18 underwriters and three technical underwriters.

“This is fantastic to see as it shows how far Commercial Express has come.”

Outside of work, Siân enjoys reading, sampling gin cocktails and walking her rescue dog Minnie. She praises the people of Commercial Express for making the working day more enjoyable.

“Everyone here is great,” said Siân.

“They make the working day much more enjoyable. When I’m not in the office, I am fortunate enough to meet our lovely brokers when off on my travels providing training.

“Due to working with these brokers for many years, before moving into learning and development, it’s nice to finally put a face to a name.

“In 20 years, I think Commercial Express will still be providing excellent customer service to our brokers and we will have won the award for MGA of the year.”

This year, Commercial Express celebrates its 20th birthday. Having gone from strength to strength during the last two decades, the company is as much about its people as it is about its products.

Thankyou to all the hard-working Commercial Express staff who have made the business what it is today.