Job vacancy

Underwriting Technician Apprentice

Salary starting at £18,000

Are you ready for an exciting career opportunity? Commercial Express is looking for an Underwriting Technician Apprentice to Join our thriving MGA Business!

About Us:

At Commercial Express, we are committed to actively seeking and hiring the best people…That’s because people are at the forefront of our Company, and at the heart of everything we do!

We are a successful and dynamic Managing General Agent. We ‘hold the pen‘ of our insurer partners, meaning we can underwrite the products/schemes for them. We then sell these products through our online trading platform through our network of 650 broker partners across the UK, our products combined with our consistent quality service demonstrate our commitment to build and maintain long-term relationships.

The Role:

Earning whilst learning, apprentices work towards achieving the Certificate in Insurance qualification. Successful completion of this 18-month apprenticeship has the potential for permanent job opportunities.

Underwriting Technician Apprentices would be a valued and integral part of our Commercial Express Underwriting team. Helping to deliver excellent customer service to insurance brokers.

Through a detailed training and induction program, apprentices will build collaborative relationships with all Commercial Express internal stakeholders to gain a deeper understanding of departmental roles and how these contribute to the success of the business.

Provided with an understanding of the general insurance industry and product training on the commercial schemes that Commercial Express specialise in.

Responsibilities of an Underwriting Technician Apprentice involve:

  • Diary management, of own training schedules and tasks.
  • Handling inbound/outbound telephone calls to assist the customer service levels of the department.
  • Perform data entry of insurance information into in-house systems including excel spreadsheets and internal platforms.
  • Involved in underwriter briefings and updates to help with understanding of department function and tasks.
  • Perform ad-hoc operational duties to support the Underwriting Department.
  • The aim will be to gain a Level 1 underwriting licence to assist the wider team with referrals and start to build external broker relationships.


  • Computer literate in the use of Microsoft Outlook, Excel, Word, Teams.
  • Confidence to communicate effectively on the telephone.
  • Positive can-do attitude, keen to develop knowledge/skills.
  • Team player with high-level interpersonal skills.
  • Enthusiastic, strive to deliver excellent customer service.
  • Self-motivated to learn, achieve targets, and manage own timekeeping.
  • Good attention to detail, and focus on quality of work.


  • Minimum of Grade C/4 in GCSE maths and English, plus ideally 3 further GCSEs at minimum Grade C/4.
  • Working Monday to Friday, 9.00am to 5.30pm, 37.5 Hours per week.
  • Commitment to achieving Certificate in Insurance qualification within 18 months.
  • Due to FCA regulations, apprentices will be required to consent to basic finance and DBS checks. Commercial Express will arrange and pay for these checks.
  • Applicants must be 18 years old by September 2024 and have the right to work in the UK. There is no upper age limit.


  • Workplace pension scheme offering you flexibility of up to 16%.
  • Minimum of 27 days holiday plus bank holidays.
  • 1 paid volunteer day per year.
  • Hybrid working – flexibility to work from home combined with a number of days per week in our office on the Waterfront in Brierley Hill. Providing a fantastic work environment to drive our commitment to learning and development, innovation, and collaboration.
  • Health cash plan and virtual GP services.
  • Trained mental health first aiders and access to 24/7 employee assistance programme, offering a range of health and wellbeing, financial and counselling services.
  • Professional memberships funding options – as part of holding CII Chartered Insurance Underwriting Agent Status we offer a variety of funding options to support our people in achieving industry-standard qualifications.
  • Employee recognition awards and annual employee awards.
  • Staff social events throughout the year, including summer and Christmas parties.
  • Long service awards.
  • Free onsite parking.
  • Matched funding for charities.
  • Death in service benefit.
About the Underwriting Service Team
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The Underwriting Service team is at the heart of our business and pivotal to Commercial Express success. Our team of experienced underwriters maintain a balance between risk and profitability by analysing data, claims and risk appetite underwriting guidelines.
Striving for excellence the team develop strong working relationships alongside key account managers to ensure brokers receive outstanding customer service. Achieving chartered insurance underwriting agent status is a testament to our commitment to professional standards.