As part of the Commercial Express 20th birthday celebrations, we spoke to some of the company’s long-serving, key employees for a series of features.
Picture the scene. It’s 2011. An extremely tall Bristolian man walks through the door, full of enthusiasm and optimism. It’s Phil Lackie, and he’s about to embark on a fulfilling career of hard work, travelling, progression and teamwork at Commercial Express.
Fast forward eight years and Phil is still a very much valued account manager at the company. Covering a variety of regions across the UK and working hard to expand and grow different accounts, Phil has seen Commercial Express rebrand and develop into what it is today.
“My first area to cover was the South West and Wales, then I made my first trip to Northern Ireland and have since grown it from £400K to over £3million GWP per annum,” said Phil.
“I picked brokers CETA up at the 2012 Insurance Expo and took them from £NIL to £1.5million GWP at the peak of their account with us. I have had my first managerial role and, in the restructure, was also given the West Midlands area, North Wales, Stoke and Derby, as well as retaining my South Western and South Wales original patch. Suffice to say some mileage has been added to the car.
“The main changes I have seen has been in staff numbers. The company rebrand and introduction of new ways of working have all been positive. The switch over to Assist obviously stands out in recent memory as well of the development of CE Learning, which is a fantastic facility.”
Senior account manager Phil, who is a keen footballer and golfer, credits his connection to Commercial Express with the fact he has invested so much effort into wanting the company to succeed.
He said: “As an account manager, your brokers are like your little babies when you first take them on, and you want them to grow, thrive and be the best out of their school group. You really feel like you have made a real and significant difference to the company.
“I have had plenty of training from CE Learning, as well as face to face product updates every month.
“The AM role is challenging and rewarding, and I feel very lucky to have worked with some amazing people over the years.”
This year, Commercial Express celebrates its 20th birthday. Having gone from strength to strength during the last two decades, the company is as much about its people as it is about its products.
Thankyou to all the hard-working Commercial Express staff who have made the business what it is today.