Account Managers update July 2019

DATE: 05/07/2019

2019 has been a year of restructuring for the development side of the business, with old servants departing and fresh new faces arriving in our team of Account Managers. As a business we continue to invest in the development team, in both personnel as outlined below and in technology with the launch of our new CRM system. This ensures we have the resource, ability and tools to service brokers across all regions of the UK, efficiently and effectively.

The North West, Yorkshire and the Humber region welcomes Ian Barnett. For the last 10 years, Ian has worked at Bollington Underwriting Ltd as the National Business Development Manager, where he managed a panel of brokers producing c£10 Million GWP, and developed key broker relationships across the whole of the UK.
We are also very pleased to announce Phil Caffery will join us to look after the Midlands and East of England region. Phil brings experience from both an insurer and broking background, working across both development and claims. Phil has been at Towergate for the last nine years as an Commercial Account Executive, responsible for managing a client book of c£3.5 Million premium spend. Prior to Towergate, Phil worked at NIG & Norwich Union.

More than anything else, Commercial Express understands and recognises the importance of building solid working relationships and earning the trust of our broker partners. Our aim is simple, to add true value to your business. Gaining knowledge of your business strategy and aligning it with our own proposition is key and we aim to support mutual growth that protects your clients interests, whilst offering development to your people through on-going product enhancement and access to CE Learning: Online.

Commercial Express will always be an insurer partner you can talk to and one who will listen, whether that be offering assistance on an individual case or holding discussions on a business opportunity. With the work that has been undertaken on advancing our online system over the last 12 months, we have had to pause the development of bespoke business opportunities. However, I am delighted to say that we are now in a position to reignite these initial conversations.

We invite you to visit our stand at this year’s Broker Expo at the Ricoh Arena on the 7th November. Myself and Tom Bolstridge will be on hand to listen to your ideas of developing and launching any opportunity that will deliver mutual growth.

Please contact your Account Manager directly at any time you require assistance or to discuss your account in general. If you are unsure of your Account Manager’s contact details with the recent panel changes, then please email the support team on who will be on hand to facilitate your enquiry.

As Duncan has proudly said, we reach our 20th anniversary this year and we have numerous events planned over the coming months where we would like you to join us in celebrating our milestone.

Below are a number of up-coming events and exhibitions:

20th Birthday (NI) 6th September
CE Golf Day 10th October
BIBA Scotland 29th October
Broker Exbo 7th November


On a personal level I would like to thank all of our broker partners for their continued support. I can only stress how much work is going on behind the scenes to offer you a far greater proposition than that of our competitors. We strive to be recognised as the go to MGA for adding true value to your business.


By Kristian Bartlett
Regional Sales Manager