Welcome to Commercial Express

0800 978 8007

Who we are

Commercial Express was founded in 1999 and has enjoyed a consistent level of growth resulting in a current database of over 80,000 policyholders. The Commercial Express proposition is based on understanding your business and vision and then complimenting it with a service that is second to none. The quality of our people and the way in which they perform their roles, the service they provide knowledge they offer are the reasons why so many agents wish to work with us.

As a successful insurance provider we work closely with a select number of insurers with the aim of providing our customers with a range of quality products.

 We encourage innovation and as a result of continual investment in technology, our online system is a market leading platform. In addition to this we pride ourselves on our ground-breaking Training Academy, which provides development opportunities to all our customers.

Our proposition and support infrastructure is market leading and unique within the UK insurance market and we are also very proud to have achieved Investors in People Gold standard.

Our aim is to become the Best Managing General Agent in the UK market.

Meet the Team

We pride ourselves on offering the very best service that we can through our dedicated and highly experienced underwriting team. We always aim to be your helpful and trusted insurance partner, and to be there when you need us. 

Our Senior Management Team

Duncan Pritchard

Managing Director

Duncan works closely with the Senior Management Team to drive 
the growth and strategic development of Commercial Express. 
His focus is to establish the long term vision of the company and ensure the right people are recruited for the job and thereby 
deliver our promise to our agents. Duncan is an entrepreneur 
with a passion for business, whose qualities include leadership, forward thinking and determination.

Jordan Gregg

Technical Underwriting Manager

Jordan has over 17 years’ experience in the industry and has worked for Commercial Express for 15 years. Jordan is responsible for developing relationships with insurers in order to achieve better terms and rates along with greater flexibility on products for our agents.
He is also responsible for maintaining profitable books of business to ensure the longevity and stability of Commercial Express’ business. Part of Jordan’s role is to assess, implement and manage large new business opportunities in partnership with our agents and their Account Managers.

Kristian Bartlett

Regional Sales Manager

Kristian has over 15 years’ experience working within 
the insurance industry. Kristian oversees our team 
of Account Managers and his passion has always been to invest quality time in people, 
to drive growth and achieve record numbers. Kristian’s goal is to deliver productivity and performance, whilst ensuring the 
personal approach and high levels of service remain.

Clare Nash

HR & Operations Manager

Clare has over 22 years’ experience in management positions. Her role at Commercial Express makes her responsible for the operational organisation of the company. She is responsible 
for resourcing employees along with employee development. 
Clare is a people-person and loves involving staff and making everyone smile around the office. Clare is passionate about 
Investors in People.

Account Managers

Caroline Fisher

Corporate Account Manager (National)

With over 30 years’ experience in the industry, Caroline’s expertise 
is continually reflected in her ability to create, secure and maintain relationships with existing and new customers. Her number one 
focus is to ensure all the agents she works with are delighted with 
the Commercial Express service. Outside of the office, Caroline 
is an ambassador for the Commercial Express brand and her 
passion and loyalty for everything we do is reflected in her success.

Email Caroline

Paul Price

Account Manager (North London & Essex)

With over 32 years’ experience in the industry, Paul has an
extensive understanding of the insurance market and ways to develop new business. As our most experienced Account Manager at Commercial Express, Paul loves identifying new development opportunities and working with those agents to help them grow.

Email Paul

Paul Ingleby

Account Manager (London & South East)

Paul began working in insurance in 1989 and moved over to Commercial in 2005 after a collective 13 years’ with Zurich. Life as a BDM started when he first joined Commercial Express in August 2009, covering a panel of over 300 agents, progressing to Senior BDM before moving on in May 2014. Paul rejoined Commercial Express in January 2016. Paul most enjoys the freedom and flexibility to develop his agents, to manage and maintain them in line with their goals and requirements as a CE Account Manager.

Email Paul

Phil Lackie

Account Manager (South West & Northern Ireland)

Over the course of his 20 year career, Phil has worked in claims, underwriting and broking. He specialises in building and maintaining useful relationships and providing solutions quickly and effectively. As an Account Manager at Commercial Express, Phil is responsible for relationship management and agency development in South West, Northern Ireland and South Wales.

Email Phil

Shalman Ahmed

Account Manager (Midlands)

Sham moved to the Account Manager role after being our Account Management Support for the last 3 years. Sham has over 7 years in the insurance industry and uses his excellent people skills to make business simple for our agents. Sham is relishing the opportunity of working closely with his panel of agents, supporting them in driving their businesses forward.

Email Sham

Derek Cluderay

Account Manager (Scotland & North East)

Derek has been working within the Insurance Industry for over 14 years; dealing with personal & commercial clients including underwriting. Derek plans to enhance Commercial Express’ existing support in Scotland, whilst illuminating the overall product suite, helping to identify new business opportunities to help our agents grow.

Email Derek

Our Underwriting Team

Kellie Stephens

Underwriting Service Manager

Cert CII

Kellie has worked in insurance for 23 years, most recently as the Operations Manager with AXA Commercial Birmingham branch for 4 and 1/2 years. She was drawn to Commercial Express’ ambitious growth plans and how the company clearly cares about it’s people. Kellie is driven to improve service and results and has a rounded knowledge of the lifecycle of insurance, from buying, renewals, to servicing, collecting premiums and making a claim.

Simon Rowley

Underwriting Team Leader

Working towards Cert CII

Simon looks after the day to day management of the Commercial Express underwriting team and has over a decade of experience in the industry. Simon has been with the company over 5 years’, previously in the role of the Senior Catering Underwriter, where his wealth of knowledge and flexible underwriting approach has contributed to the great success of the Catering, Event and Caravan schemes.

Our Underwriters - Property Owners Team

Peter Reed

Senior Property Owners Underwriter

Working towards Cert CII

As an underwriter, Peter specialises in Property Owners policies at Commercial Express. Before joining the team as an underwriter, Peter collected a wealth of experience at Swinton Insurance, Footman James and Coversure.

Brook Poxon

Property Owners Underwriter

Working towards Cert CII

Brook comes to us after 4 and half years’ of working at a successful Commercial brokerage. Brook’s experience of dealing with new business enquiries, renewals and MTA’s across Property Owners, SME & Catering business makes him a great new addition to the underwriting team. Brook enjoys the fast-paced underwriting environment and building rapport with our agents, day in, day out.

Richard Homer

Property Owners Underwriter

Working towards Cert CII

Rich has over 5 year’s experience in the insurance industry, focusing on Commercial insurance including property, SME and catering. His previous role covered the Motor trade. Rich offers great customer service with extensive product knowledge and is always looking to provide best service and assistance. He enjoys speaking to agents and building relationships with CE and all brokers.

Liability Team

Camille Le Long

Senior Liability Underwriter

Cert CII working towards DIP

With 7 years’ experience in commercial insurance, Camille is our go-to solution for Liability and SME policies. Her expertise in construction and higher risk trade liability insurance makes her an integral part of the Commercial Express underwriting team. Camille thrives on working in a fast-paced, varied and challenging work environment.

Simon Smith

Liability Underwriter

Working towards Cert CII

Simon offers over 28 years’ experience. He has underwritten all types of products over that time including motor trade, contractors, Commercial Combined, Package and Property Owners. Simon’s main focus in recent years has been Commercial Combined & Liability for SME businesses.
Simon thinks that Commercial Express has a great focus on customer service and he thoroughly enjoys discussing cases, finding solutions and offering competitive terms. His ambition is for Commercial Express to become our agents’ first choice on Liability schemes.

Zarrar Tariq

Liability Underwriter

Cert CII working towards DIP

Zarrar has worked in the insurance industry for over 13 years, writing a whole host of commercial insurance classes of business. He thrives on developing great relationships with our agents in order to deliver an MGA that offers a seamless journey, and at the same time providing great solutions for their clients.

Commercial Combined Team

Erin Pugh

Senior Commercial Combined Underwriter

Working towards Cert CII

Erin specialises in Commercial Combined underwriting and is renowned for her ability to build authentic and lasting partnerships with agents. Her previous industry-experience at Zurich gives her a methodical approach to underwriting and she continually strives to do her utmost to discuss needs and find effective solutions.

Warren Gibbs

Commercial Combined Underwriter

Working towards Cert CII

Warren has over 15 years’ experience in the industry. He’s a team player who strives to make our agents’ experiences with Commercial Express as straight forward as possible. Specialising in SME and Liability, Warren’s vast experience and sound knowledge of the market make him an essential part of the Commercial Express team.

SME Team

Sarah Dillon

SME Underwriter

Cert CII

Sarah has worked in Insurance for 7 years’, beginning in personal lines in 2009 in Dublin for around 2 years and then moved to commercial insurance. Sarah has been working in the UK since July 2014 on package products. She became an underwriting technician in October 2014 covering Combined, Property Owners and Contractors. Sarah enjoys speaking to agents on a daily basis and her hope is to move on to become a Senior Underwriter at Commercial Express.

Lee Roberts

SME Underwriter

Working towards Cert CII

Lee has been working in the finance industry for 4 years, previously including RBS, Towergate and QBE. He is focused on doing a great job and building strong relationships with our agents. Lee values the career opportunities that Commercial Express offer in terms of assistance in gaining his Cert and increasing his experience within the underwriting sector further.

Sally Scott

SME Underwriter

ACII

Sally has over 13 years’ experience as a Commercial Underwriter and her technical knowledge is concentrated in Property Owners, SME, package and Commercial Combined. A team player, Sally always focuses on customer service. Sally enjoys the opportunity to work with a wide network of agents and the best part of her role is building effective working relationships by problem solving and finding solutions for customers’ insurance needs.

Catering, Event & Caravan Team

Tom Cartwright

Senior Catering & Events Underwriter

Cert CII working towards DIP

Tom has over 5 years’ experience working in the insurance industry, including over 2 years experience in catering insurance. He is very passionate about providing a first class service and building successful relationships with brokers. Tom is extremely approachable and encourages any agent to pick up the phone for any queries relating to his products.

Luke Hanson

Catering & Events Underwriter

Working towards Cert CII

Luke began working in the insurance industry in 2005, previously working at Aon/Footman James and most recently The Insurance Factory. Luke is the most recent member to join the catering team and is looking forward to developing his role at Commercial Express. He brings both knowledge and experience to the underwriting team and enjoys speaking to agents on a daily basis.

Alex Ceney

Catering & Events Underwriter

Working towards Cert CII

Alex has worked in the industry for over 5 years, with the last two and a half being at a successful local brokerage. There, in his first year he won Employee of the Year and also Team of the Year. Alex dealt with a large variety of SME, Catering, Commercial Combined and Trailer schemes. Alex has always had a hunger for the catering side of insurance and jumped at the opportunity to work on a large book of agents, through a professional and friendly MGA. Alex is looking forward to gaining in depth underwriting knowledge and getting his level 1 Catering licence.

Renewals Team

Sharmina Rahman

Renewals Underwriter

Cert CII

Sharmina is responsible for underwriting renewals across the majority of schemes at Commercial Express. Sharmina loves to be highly organised and enjoys communicating with customers on both a personal and professional level to ensure our service levels are of the highest standard for our existing customers.

Jessica Scott

Renewals Underwriter

Working towards Cert CII

Jessica Scott joins our renewals team after being ‘the voice’ of Commercial Express, as our telephonist. Jess has vast previous experience as a call handler for the West Midlands Ambulance Service and has come to know many of our agents in her previous role. Super organised, Jess enjoys working closely with our valued agents to ensure all renewals are processed with the due care and efficiency they deserve.

Matt Cheadle

Renewals Underwriter

Working towards Cert CII

Matt joins the team from Arthur J Gallagher and has over 4 years’ insurance experience including catering, tradespeople, commercial property and liability. He enjoys working with agents to ensure the best service is provided and building long lasting relationships.

Accounts Team

Phil Bowers

Finance Manager

An experienced Finance Manager, Phil manages all of Commercial Express’ financial accounting, monitoring, reporting systems and personnel. Phil’s keen eye for detail and methodical approach to managing finance is motivated by his desire to manage efficient systems which develop our people and drive Commercial Express forward. Phil is responsible for reviewing and monitoring service standards to ensure procedure and actions are always in place.

Bronte Wisbey

Finance Team Leader

Bronte has over 10 years’ experience in the Insurance industry with Commercial Express, originally employed in the Underwriting department. Bronte is able to utilise the experience and skills gained in supervising the accounts payable and accounts receivable function within the organisation and assists in providing timely, accurate reporting.

Victoria Cooper

Finance Administrator

With over 5 years’ experience in the financial industry, Victoria uses her excellent communication skills and attention to detail to ensure that all Commercial Express wholesale accounts and premium credit accounts are kept in order and up to date. Her favourite thing about working at Commercial Express is building solid relationships with our agents to ensure all payment issues are resolved as quickly and efficiently as possible.

Our Other Departments

Mark Williams

Learning & Development Manager

-

Mark brings over 6 years’ experience in the industry including Learning & Development Specialist for NFU Mutual. Mark joined Commercial Express as he felt it was a brilliant opportunity to share his experience with an exciting, growing company.
Mark’s mission is to build a first class learning and development culture to benefit all members of the CE team and to create a genuine learning culture. Mark is committed to delivering outstanding learning solutions and developing our staff and our customers.

Email Mark

Siân Hickman

Training Co-ordinator

-

Siân Hickman is our Training Academy Co-ordinator who spends her time delivering training courses to brokerages of all shapes and sizes across the UK. Siân has more than a decade of experience in underwriting and insurance, and is passionate, enthusiastic and extremely knowledgeable.
Siân enjoys meeting agents who she has dealt with for many years, giving them hints and tips on our products to make their day to day jobs easier when working with Commercial Express.

Email Siân

Eve Farrell

Marketer

-

With over 15 years' experience in the marketing and PR industry, Eve coordinates all aspects of marketing the CE brand. Eve honed her skills while working at advertising and marketing agencies across the Midlands.

Email Eve

Rhiannon Allport

Telephonist

-

Rhiannon worked for over 18 months as a receptionist and telephonist at Audi, answering calls and greeting walk-in customers. Rhiannon is a people-person and enjoys building lasting relationships with our agents.

Email Rhiannon

Allison Wright

Compliance Manager

-

Allison has worked in Compliance for 8 years within financial services, welfare to work and the education sector. Allison brings a fresh set of eyes to Commercial Express, a new perspective on moving the company forward and staying one step ahead of change. Allison loves championing compliance and integrating it within the whole of the organisation.

Email Allison

Ben Gilbert

Claims Relationship Manager

-

Ben Gilbert is our Claims Relationship Manager and brings over 13 years claims experience in the insurance industry, working previously at Barclays Bank, Legal & General, GAB Robins, and Aspray24 among others.
Ben’s vision is to provide a first class claims and aftersales service that sets Commercial Express apart from anyone else in the market. He most enjoys building relationships, knowing that the service provided has helped someone in the event of them having a claim.

Email Ben