Welcome to Commercial Express

0800 978 8007

Who we are

Commercial Express was founded in 1999 and has enjoyed a consistent level of growth. The Commercial Express proposition is based on understanding your business and vision and then complimenting it with a service that is second to none. The quality of our people and the way in which they perform their roles, the service they provide and knowledge they offer are the reasons why so many agents wish to work with us.

As a successful insurance provider we work closely with a select number of insurers with the aim of providing our customers with a range of quality products.

Our proposition and support infrastructure is market leading and unique within the UK insurance market and we are also very proud to have achieved Investors in People Gold standard.

Our aim is to become the Best Managing General Agent in the UK market.

Meet the Team

We pride ourselves on offering the very best service that we can through our dedicated and highly experienced underwriting team. We always aim to be your helpful and trusted insurance partner, and to be there when you need us. 

Our Senior Management Team

Duncan Pritchard

Managing Director

Duncan works closely with the Senior Management Team to drive 
the growth and strategic development of Commercial Express. 
His focus is to establish the long term vision of the company and ensure the right people are recruited for the job and thereby 
deliver our promise to our agents. Duncan is an entrepreneur 
with a passion for business, whose qualities include leadership, forward thinking and determination.

Jordan Gregg

Technical Underwriting Manager

Jordan has over 17 years’ experience in the industry and has worked for Commercial Express for 15 years. Jordan is responsible for developing relationships with insurers in order to achieve better terms and rates along with greater flexibility on products for our agents.
He is also responsible for maintaining profitable books of business to ensure the longevity and stability of Commercial Express’ business. Part of Jordan’s role is to assess, implement and manage large new business opportunities in partnership with our agents and their Account Managers.

Kristian Bartlett

Regional Sales Manager

Kristian has over 15 years’ experience working within 
the insurance industry. Kristian oversees our team 
of Account Managers and his passion has always been to invest quality time in people, 
to drive growth and achieve record numbers. Kristian’s goal is to deliver productivity and performance, whilst ensuring the 
personal approach and high levels of service remain.

Clare Nash

HR & Operations Manager

Clare has over 22 years’ experience in management positions. Her role at Commercial Express makes her responsible for the operational organisation of the company. She is responsible 
for resourcing employees along with employee development. 
Clare is a people-person and loves involving staff and making everyone smile around the office. Clare is passionate about 
Investors in People.

Account Managers

Caroline Fisher

Corporate Account Manager (National)

Cert CII

With over 30 years’ experience in the industry, Caroline’s expertise 
is continually reflected in her ability to create, secure and maintain relationships with existing and new customers. Her number one 
focus is to ensure all the agents she works with are delighted with 
the Commercial Express service. Outside of the office, Caroline 
is an ambassador for the Commercial Express brand and her 
passion and loyalty for everything we do is reflected in her success.

Email Caroline

Phil Lackie

Senior Account Manager (South West & NI)


Over the course of his 20 year career, Phil has worked in claims, underwriting and broking. He specialises in building and maintaining useful relationships and providing solutions quickly and effectively. As Senior Account Manager at Commercial Express, Phil is responsible for relationship management and agency development in South West, Northern Ireland and South Wales.

Email Phil

Paul Price

Account Manager (North London & Essex)


With over 32 years’ experience in the industry, Paul has an
extensive understanding of the insurance market and ways to develop new business. As our most experienced Account Manager at Commercial Express, Paul loves identifying new development opportunities and working with those agents to help them grow.

Email Paul

Paul Ingleby

Account Manager (London & South East)


Paul began working in insurance in 1989 and moved over to Commercial in 2005 after a collective 13 years’ with Zurich. Life as a BDM started when he first joined Commercial Express in August 2009, covering a panel of over 300 agents, progressing to Senior BDM before moving on in May 2014. Paul rejoined Commercial Express in January 2016. Paul most enjoys the freedom and flexibility to develop his agents, to manage and maintain them in line with their goals and requirements as a CE Account Manager.

Email Paul

Derek Cluderay

Account Manager (Scotland & North East)


Derek has been working within the Insurance Industry for over 14 years; dealing with personal & commercial clients including underwriting. Derek plans to enhance Commercial Express’ existing support in Scotland and the North East of England, whilst illuminating the overall product suite, helping to identify new business opportunities to help our agents grow.

Email Derek

Tom Barrett

Account Manager (North West & Yorkshire)


Tom has over 6 years’ experience in the insurance industry, spending three and a half years at Allianz starting as a Sales Executive and then moving to the renewal team. Tom also spent two and ½ years at Zurich, originally as a Sales Co-ordinator then progressing to a Trading Underwriter. Tom has always been interested in sales and really enjoyed the sales roles that he previous held and he is looking forward to the challenges that await him as a Commercial Express AM. Tom hopes to have his Dip CC within the next two years and plans to develop strong relationships with his panel.

Email Tom

Angela Thompson

Account Manager (Northern Ireland)


Angela has been working within the insurance industry nearly 14 years’. She started at Zurich on the package team as a trainee Underwriter and quickly progressed to Commercial Underwriter, dealing in package (SME) and Commercial Combined. She then moved from Zurich to One Commercial which is an MGA, dealing in similar products but extending this to CAR and Fleet. Her role within CE will be Account Manager for NI, the role sounded really interesting and challenging to Angela. She is really looking forward to working with new colleagues and focusing on all the NI agents.

Email Angela

Shalman Ahmed

Account Management Support Officer


Sham is office based and looks after our remaining agents whilst also supporting the Account Managers who are out on the road. Sham has over 9 years’ experience within the insurance industry and uses his excellent people skills to make business simple for our agents and our people.

Email Sham

Our Underwriting Team

Kellie Stephens

Underwriting Service Manager

Cert CII

Kellie has worked in insurance for 23 years, most recently as the Operations Manager with AXA Commercial Birmingham branch for 4 and 1/2 years. She was drawn to Commercial Express’ ambitious growth plans and how the company clearly cares about it’s people. Kellie is driven to improve service and results and has a rounded knowledge of the lifecycle of insurance, from buying, renewals, to servicing, collecting premiums and making a claim.

Simon Rowley

Underwriting Team Leader

Working towards Cert CII

Simon looks after the day to day management of the Commercial Express underwriting team and has over a decade of experience in the industry. Simon has been with the company over 5 years’, previously in the role of the Senior Catering Underwriter, where his wealth of knowledge and flexible underwriting approach has contributed to the great success of the Catering, Event and Caravan schemes.

Louise Caffery

Underwriting Team Leader

Cert CII

Louise has worked for 17 years in the insurance industry including Direct Line group for 6 years whereby she worked in the Commercial Motor Claims department as a Personal Injury handler and senior authority holder, referral point and coach. She then worked for Allianz Insurance for 3.5 years as the Motor Trade Personal Injury and Credit Hire team leader, where she led a team of technical claims handlers to drive down claim spend and also to ensure 100% customer satisfaction with their book of clients, as well as ensuring the technical development of her team. She then worked for Hastings Direct as a personal lines Claims Team Leader, her job being largely customer service driven and ensuring the handlers were fully developed. Louise is looking forward to be part of a successful and growing company and ensuring that the relationships with our customers continue to grow, ensuring 100% customer satisfaction as well as growing her own skill sets within Underwriting.

Our Underwriters - Property Owners Team

Peter Reed

Senior Property Owners Underwriter

Working towards Cert CII

As an underwriter, Peter specialises in Property Owners policies at Commercial Express. Before joining the team as an underwriter, Peter collected a wealth of experience at Swinton Insurance, Footman James and Coversure.

Brook Poxon

Property Owners Underwriter

Working towards Cert CII

Brook comes to us after 4 and half years’ of working at a successful Commercial brokerage. Brook’s experience of dealing with new business enquiries, renewals and MTA’s across Property Owners, SME & Catering business makes him a great new addition to the underwriting team. Brook enjoys the fast-paced underwriting environment and building rapport with our agents, day in, day out.

Richard Homer

Property Owners Underwriter

Working towards Cert CII

Rich has over 5 year’s experience in the insurance industry, focusing on Commercial insurance including property, SME and catering. His previous role covered the Motor trade. Rich offers great customer service with extensive product knowledge and is always looking to provide best service and assistance. He enjoys speaking to agents and building relationships with CE and all brokers.

Claire Willis

Property Owners Underwriter

Cert CII

Claire has been in the industry just under 9 years. She spent just under 5 years at Endsleigh where she worked in customer services for household, motor and student possessions policies. She spent the last 4 years at a Lloyds broker, Bennett Gould and Partners (BGP) where she was an account handler, on non-standard household risk binders underwriting risk for brokers. Claire wanted to work for CE to increase her knowledge and experience in an underwriting role. She is most looking forward to learning the products and getting to know members of the team.

Andrew Fisher

Property Owners Underwriter

Cert CII

Andrew has been in the insurance industry for over 3 years all within non-standard motor insurance. He started off as a new business sales agent, then a claims analyst, but has now been underwriting for the past year and a half. He has always been in non-standard motor insurance, by joining CE it gave him the opportunity to branch out into a new class of insurance.

Liability Team

Camille Le Long

Senior Liability Underwriter

Cert CII working towards DIP

With 7 years’ experience in commercial insurance, Camille is our go-to solution for Liability and SME policies. Her expertise in construction and higher risk trade liability insurance makes her an integral part of the Commercial Express underwriting team. Camille thrives on working in a fast-paced, varied and challenging work environment.

Zarrar Tariq

Liability Underwriter

Cert CII working towards DIP

Zarrar has worked in the insurance industry for over 14 years, writing a whole host of commercial insurance classes of business. He thrives on developing great relationships with our agents in order to deliver an MGA that offers a seamless journey, and at the same time providing great solutions for their clients.

Warren Gibbs

Liability Underwriter

Working towards Cert CII

Warren has over 15 years’ experience in the industry. He’s a team player who strives to make our agents’ experiences with Commercial Express as straight forward as possible. Specialising in SME and Liability, Warren’s vast experience and sound knowledge of the market make him an essential part of the Commercial Express team.

Richard Wilson

Liability Underwriter

Cert CII

Richard has over 17 years’ experience in the industry working on SME and mid market products, mostly on Combined, Property and Liability Cover. Richard has joined Commercial Express to be part of a dynamic and expanding company. He is excited to learn from his colleagues and experience a new challenge.

Commercial Combined Team

Erin Pugh

Senior Commercial Combined Underwriter

Working towards Cert CII

Erin specialises in Commercial Combined underwriting and is renowned for her ability to build authentic and lasting partnerships with agents. Her previous industry-experience at Zurich gives her a methodical approach to underwriting and she continually strives to do her utmost to discuss needs and find effective solutions.

Karen Horton

Commercial Combined Underwriter

Working towards Cert CII

Karen specialises in Commercial Combined Insurance working previously for Zurich. Karen was drawn to Commercial Express because of its ambitious growth plans and feels it's going to be an exciting place to work.

SME Team

Lee Roberts

SME Underwriter

Working towards Cert CII

Lee has been working in the finance industry for 4 years, previously including RBS, Towergate and QBE. He is focused on doing a great job and building strong relationships with our agents. Lee values the career opportunities that Commercial Express offer in terms of assistance in gaining his Cert and increasing his experience within the underwriting sector further.

Sally Scott

SME Underwriter


Sally has over 13 years’ experience as a Commercial Underwriter and her technical knowledge is concentrated in Property Owners, SME, package and Commercial Combined. A team player, Sally always focuses on customer service. Sally enjoys the opportunity to work with a wide network of agents and the best part of her role is building effective working relationships by problem solving and finding solutions for customers’ insurance needs.

Tom Cartwright

SME Underwriter


Tom has over 5 years’ experience working in the insurance industry, including over 3 years experience in catering insurance. He is very passionate about providing a first class service and building successful relationships with brokers. Tom is extremely approachable and encourages any agent to pick up the phone for any queries relating to his products.

Catering, Event & Caravan Team

Luke Hanson

Catering & Events Underwriter

Working towards Cert CII

Luke began working in the insurance industry in 2005, previously working at Aon/Footman James and most recently The Insurance Factory. He brings both knowledge and experience to the underwriting team and enjoys speaking to agents on a daily basis.

Matt Cheadle

Catering & Events Underwriter

Working towards Cert CII

Matt joins the team from Arthur J Gallagher and has over 4 years’ insurance experience including catering, tradespeople, commercial property and liability. He enjoys working with agents to ensure the best service is provided and building long lasting relationships.

Renewals Team

Simon Smith

Senior Renewals Underwriter

Working towards Cert CII

Simon has over 30 years experience covering all commercial classes and in recent years Simon’s main focus has been on the Commercial Express’s Liability Products. Since joining the renewals team he will be dealing with all other classes and working to maintain the companies excellent retention ratio.

Maziko Kalebe

Renewals Underwriter

Cert CII

Maziko has worked in insurance for two and half years, working at Footman James as a New Business Account Handler dealing with Motor Trade Combined, Motor Trade Road Risks, Liability, Multi Vehicle, High Net Household and High Net Vehicles Policies. Maziko wanted to work for Commercial Express because of the opportunity to become an underwriter with a successful and growing company that offers the opportunity progress his career. Maziko is working towards becoming a successful underwriter at CE by providing a great service across all products. He also plans to complete his CII Diploma and ACII within the next five years and eventually become an Account Manager.

Jessica Scott

Renewals Underwriter

Working towards Cert CII

Jessica Scott joins our renewals team after being ‘the voice’ of Commercial Express, as our telephonist. Jess has vast previous experience as a call handler for the West Midlands Ambulance Service and has come to know many of our agents in her previous role. Super organised, Jess enjoys working closely with our valued agents to ensure all renewals are processed with the due care and efficiency they deserve.

Accounts Team

Phil Bowers

Finance Manager

An experienced Finance Manager, Phil manages all of Commercial Express’ financial accounting, monitoring, reporting systems and personnel. Phil’s keen eye for detail and methodical approach to managing finance is motivated by his desire to manage efficient systems which develop our people and drive Commercial Express forward. Phil is responsible for reviewing and monitoring service standards to ensure procedure and actions are always in place.

Bronte Wisbey

Finance Team Leader

Bronte has over 10 years’ experience in the Insurance industry with Commercial Express, originally employed in the Underwriting department. Bronte is able to utilise the experience and skills gained in supervising the accounts payable and accounts receivable function within the organisation and assists in providing timely, accurate reporting.

Victoria Cooper

Finance Administrator

With over 5 years’ experience in the financial industry, Victoria uses her excellent communication skills and attention to detail to ensure that all Commercial Express wholesale accounts and premium credit accounts are kept in order and up to date. Her favourite thing about working at Commercial Express is building solid relationships with our agents to ensure all payment issues are resolved as quickly and efficiently as possible.

Our Other Departments

Mark Williams

Learning & Development Manager


Mark brings over 6 years’ experience in the industry including Learning & Development Specialist for NFU Mutual. Mark joined Commercial Express as he felt it was a brilliant opportunity to share his experience with an exciting, growing company.
Mark’s mission is to build a first class learning and development culture to benefit all members of the CE team and to create a genuine learning culture. Mark is committed to delivering outstanding learning solutions and developing our staff and our customers.

Email Mark

Siân Hickman

Training Co-ordinator


Siân Hickman is our Training Academy Co-ordinator who spends her time delivering training courses to brokerages of all shapes and sizes across the UK. Siân has more than a decade of experience in underwriting and insurance, and is passionate, enthusiastic and extremely knowledgeable.
Siân enjoys meeting agents who she has dealt with for many years, giving them hints and tips on our products to make their day to day jobs easier when working with Commercial Express.

Email Siân

Rhiannon Allport



Rhiannon worked for over 18 months as a receptionist and telephonist at Audi, answering calls and greeting walk-in customers. Rhiannon is a people-person and enjoys building lasting relationships with our agents.

Email Rhiannon

Allison Wright

Compliance Manager


Allison has worked in Compliance for 8 years within financial services, welfare to work and the education sector. Allison brings a fresh set of eyes to Commercial Express, a new perspective on moving the company forward and staying one step ahead of change. Allison loves championing compliance and integrating it within the whole of the organisation.

Email Allison

Ben Gilbert

Claims Relationship Manager


Ben Gilbert is our Claims Relationship Manager and brings over 13 years claims experience in the insurance industry, working previously at Barclays Bank, Legal & General, GAB Robins, and Aspray24 among others.
Ben’s vision is to provide a first class claims and aftersales service that sets Commercial Express apart from anyone else in the market. He most enjoys building relationships, knowing that the service provided has helped someone in the event of them having a claim.

Email Ben

Giuseppe Cosenza



Giuseppe is our first ever apprentice here at Commercial Express. Before he joined he was studying Medicinal Chemistry at the University of Liverpool. As an apprentice he spends his time watching the other members of the underwriting team. He is also studying for his CII qualifications. He was interested by the company’s ambitious nature and growth over the last few years. He is most looking forward to furthering his knowledge and understanding of insurance with the help of the team around him.